Terms & Conditions

Thank you for visiting www.ezebike.co.uk (the ‘Website’). The Website is subject to Terms and Conditions and we ask that our visitors (‘Visitor’, ‘You’) read these carefully.

The use of this Website is governed by the terms and conditions set forth below. The use of the Website by You indicates your acceptance of these terms and conditions and any placement of an order to ezEbike indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by ezEbike. ezEbike reserves the right to make changes to this website and these terms and conditions at any time.

Copyright & Trademark Notice

This website is owned and operated by ezEbike. Unless otherwise specified, all materials appearing on this website, including the text, website design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of ezEbike. All audio and video clips are the sole property of ezEbike or their respective content providers. All software used on the website is the sole property of ezEbike or those supplying the software. You may use the content of this website only for the purpose of exploring this website or placing an order on this website and for no other purpose. No materials from this website may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission from ezEbike. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

For retail goods and services related to bicycles, “ezEbike” and the ezEbike logo are trademarks of ezEbike.

Disclaimer and Limitation of Liability as to Products Sold

All of ezEbike products are guaranteed against defects in accordance with our manufacturer’s warranty from the date of purchase. Except as expressly stated herein, ezEbike makes no representations or warranties, either express or implied, of any kind with respect to products sold on the ezEbike website. Except as expressly stated herein, ezEbike expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this website, including but not limited to, merchantability and fitness for purpose. You agree that the sole and exclusive maximum liability to ezEbike arising from any product sold on the Website shall be the price of the product ordered. In no event shall ezEbike, its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages.

Disclaimer and Limitation of Liability as to the ezEbike Websites

The Website and the materials therein are provided “as is”. ezEbike makes no representations or warranties, either express or implied, of any kind with respect to the Website, their operations, contents, information, materials. ezEbike expressly disclaims all warranties, express or implied, of any kind with respect to the websites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that ezEbike, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the Website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.
Pricing and Availability

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, ezEbike shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. ezEbike shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, ezEbike shall immediately issue a refund to your credit card account in the amount of the charge. Where applicable, prices are inclusive of VAT at the rate appropriate to the country of receipt within the EU. VAT is not included in our prices for customers outside of the EU. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the Total Cost’.

Links Policy

To provide increased value to our Visitors, the Website may contain links to third-party websites and, likewise, third-party websites may contain links to the Website. ezEbike is not responsible for the availability of, or any content or material contained in, or obtained through, any such third-party websites, nor does ezEbike recommend, endorse or accept responsibility for the content of any third-party websites. If you decide to access any third-party website linked to the Website, you do so entirely at your own risk.

Website Orders

Contracts between ezEbike and its customers are covered by Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, legislation protecting buyers when buying online or by phone,

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. ezEbike reserves the right at any time after receipt of your order to accept or decline your order for any reason. ezEbike reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order. ezEbike is a retailer to end user customers and does not accept orders from exporters, wholesalers, or other customers who intend to resell the products offered by ezEbike.

International Warranty Work

If you are purchase internationally and the bike manufacturer does not have a warranty network in your country, you have to organize and fund the return of your bike to ezEbike. Alternatively, we can send out parts to you and offer skype calls to experienced bike mechanics at our normal work shop rates should it be required.

Cancelations and Returns

If you wish to cancel an order, you may do so provided that you exercise your right no longer than 14 days after the day on which you receive the goods.

Your right to return or cancel products does not apply to goods that are custom-built, are made to your specification, that have been clearly personalised. This doesn’t affect your statutory rights if goods are faulty or not as described.

To exercise the right to cancel, you must make contact with ezEbike and notify of your decision to cancel your contract by a clear statement, including details of your name, address, details of the order you wish to cancel, including also your preferred contact details (phone number and email address).

You can cancel by email: info@ezebike.couk, or call +44(0)203 289 8191.

If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply.

ezEbike reserves the right to make a refund less any costs relating to loss in value as a result of damage, mishandling, or other devaluation though use of the goods. Refunds shall be made within 14 days of receipt of the returned goods, made using the same means of payment as used for the initial order transaction.

In-store Purchases

Contracts relating to all in-store (on-premises) purchases are final. Deposits are transferable into store credit, but are not refundable. Returns or cancellations can only be accepted for goods deemed not of satisfactory quality, or that they do not match a model seen or examined as defined by the Consumer Rights Act. All goods should be thoroughly inspected by the customer prior to leaving the premises. Any goods having left the premises are deemed as accepted by the customer.


Customers choosing to use‘derestrict mode’ their eBike acknowledge the fact that their eBike no longer conforms to EN15194, the European legislation for Electric Pedal Assisted Cycles and as such is illegal for use anywhere other than on private land, with express permission from the landowner. Note it is only legal to use 250w output on the road. In 1000w mode is only for off roading.

Such de-restricted eBikes should not be used on the public highway, cycle paths or other publicly accessible routes.

Customers using their bike in 1000w mode know that it is their responsibility to use only as directed. ezEbike accept no liability for customer actions.

Jurisdiction and Governing Law

Your use of this Website and these Terms and Conditions of Use shall be governed by and construed in accordance with the laws of England and Wales and will be deemed to have occurred in England.

You agree that any legal action brought against ezEbike shall be governed by the laws of England without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the board-worx.com website shall be an appropriate federal or county court located in Southern England.

If any of the provisions of these Terms and Conditions of Use are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of the remaining conditions.

If you have any comments or queries relating to this Website, please contact us via email at info@ezebike.co.uk or by phone on: 0203 289 8191