Frequently asked questions?

How do I assemble my ezEbike?

We have made it as easy as possible. Simply Attach your front wheel. If its a front motor attach the torque arm along with it. And attach your handle bars. For details instructions on how to do this and maintain your bike, please check out our resources section of the website.

resources
How fast do ezEbike electric bikes go?

EU law states that for road use, electric bicycles must stop assisting at 15.5 MPH then you can push faster with your legs if you want. For off-road or private land use, you can use our bikes in a derestricted mode allowing speeds of 30MPH. EU & UK are also planning on changing the law to allow 30MPH on the road using electric Bikes making our ezEbikes future proof. (You will be liable if you use currently use our eBikes in derestricted mode on the roads.)

What is the range of your electric bikes?

Anywhere between 40 to 100 miles. There are many variants that determine range - battery capacity, terrain, speed, rider weight and many more. All of our batteries are 48V and come in either a 13ah model or a 17ah model. A 13ah battery will give you 40-60 miles in pedal assist mode on 250w. You can get 80-100 (PAS) miles on a single charge of a 17ah battery running a motor outputting 250w. Obviously if you are using your bike in a deresricted mode of 1000w you will get considerably less range whilst going faster.

If you really want to be given a rough indication of how much range you will get, then OK, we can give you an estimate.

Remember – if you are using the motor on low power, then you will need extra pedal power to keep up the same speed.

Battery capacity Range at full power (8A) Range at medium power (4A) Range at low power (2A)
13Ah 25 miles 50 miles 100 miles
17Ah 35 miles 65 miles 125 miles
How long does it take to charge the battery?

Depending on the battery, charge times range between 5 hours and 7 hours. All of our bikes use lithium ion technology meaning you don’t have to let the battery run flat before charging them up.

What is the lifespan of the battery?

Our lithium batteries will hold their charge for around 800-1000 charge cycles before it will start to deteriorate. With heavy usage the battery should last 3-4 years or light usage 5 -7 years. A good replacement battery will cost between £300 - £699.

What support do you offer?

We have a dedicated eBike service centre with experienced technicians that offer expert tech support on all brands we stock. If your bike requires warranty work, everything is carried out in the service centre & if your bike can’t be fixed within 48 hours, we’ll lend you another bike until yours is ready.

Please note we don't offer breakdown cover, so wherever you are in the world it's your responsibility to get the bike back to Fully Charged should you need warranty work. Although some manufacturers including Bosch have a worldwide network that can carry out any warranty work wherever you are

All new eBike’s sold by ezEbike have a 2-year warranty on the electrics and 5 years at least on the frame, we also offer a free 30 Day money back guarantee for added peice of mind.

Do I need a license to ride an electric bike?

No, you do not. It qualifies as a standard bicycle as long as it emits 250Watts and the assistance is limited to 15.5mph. However you must be over 14 years old to ride on the road.

How are your bikes such good value for money?

This is because we manufacture the bikes ourselves and sell them directly to the customers and cut out the middle men.

Do you ship internationally?

No we are a new company that currently only ships in the UK. However we are planning on expanding our sales internationally soon. So please check back for further information.

What aftersale services do you offer?

Coming Soon!

At ezEbike we are equipped with the latest eBike diagnostic tools to provide an unparalleled service to our customers. Our workshop, where our fully qualified and experienced eBike technicians are on hand to offer expert tech support on all the eBikes we make.

Can I test drive a bike before I buy it?

Coming Soon!

No unfortunately not currently as we are working out of a small workshop with no retail space. However you do have a 14 day money back guarantee, so if you don't like your bike you can send it back for a full refund.

We are in the process of acquiring a retail space so in the future you will be able to test drive our bikes. Please check back for updates.

What are the delivery charges for orders from the Online Shop?

Currently we are offering free delivery in the UK with all of our electric bikes!

Which payment methods are accepted in the Online Shop?

You can pay for your electric bike fast and securely using Stripe allowing payment fast and securely using your debit / credit card. You can also use Apple Pay and Google Pay if preferred.

How long will delivery take?

For items in stock delivery should only take 2-3 days. However if you have back ordered products it may take a couple of weeks for delivery.

How secure is shopping in the Online Shop? Is my data protected?

We take your security very seriously. Our website is SSL encrypted and we use one of the webs most secure and largest payment services provided by Stripe. This gives our customers piece of mind when shopping in our online store.

What exactly happens after ordering?

You will receive an email confirming your order has been paid for and is being processes. Within 1 business day, your order should be shipped your order will be marked as complete. You will be emailed the tracking number of your bike one it has been shipped.

Why are your bikes future proof?

Whilst all of our electric bikes are limited to 250w (15.5mph) for road use. They do have 1000w brush-less hub motors and 48V batteries. They can be used off-road using the 1000w mode allowing you to reach 28mph. As the UK and EU are planning on increasing the speed limit to 28mph for E-bikes, you can be sure that your ezEbike is ready to ride into the future.

What makes your bikes so secure?

At ezEbike we like to ensure that all of our electric bikes come with a GPS Tracker to locate your bike in case it is stolen. We also include a smart lock that can be opened using an app on your phone that also includes with a built in alarm when tampered with to help provide essential security for your electric bike.

Do you sell Gift Vouchers?

Yes we do now sell Gift Vouchers, just in time for Christmas. They come in varying amounts depending on how much you wish to spend. Please click the buttons below to see the available vouchers. Our vouchers never expire and electronic, meaning you will never loose them physically or because of their age making them fantastic birthdays presents.

Help! My Friend / Family cannot use their Gift Voucher?

All of our gift vouchers are assigned to the email that is requested in the checkout process for security purposes. If for some reason you missed this and accidentally assigned the voucher to yourself,but meant to gift it to someone else. You can lift the email restriction by filling out the form found here. 

(You can tell if the voucher is assigned to yourself by logging into your account and checking the coupon section in the my account area. If it is showing there, then it is assigned to your email)

lift voucher email restriction
What is your warranty?

We offer a 30 day money back guarantee to offer you complete piece of mind. This coupled with our 2 year manufacturers warranty on all electric components and a 5 year frame warranty! We can assure you a reliable and comfortable ride. 

Support tickets!

With our new support system for our customers, we can assure your issue will be resolved as soon as possible. Simply log into your account and in the my account section click on the orders tab. Once there each order will have a get help button, simply click on the get help button pertaining to the relevant order and submit a support ticket. Our support staff will deal with your query fast and effectively.

My account